Model Citizen Charter for Panchayats

• It has been prepared by the Ministry of Panchayati Raj (MoPR) in collaboration with the National Institute of Rural Development & Panchayati Raj (NIRDPR).
• It is a framework for delivery of the services across the 29 sectors, aligning actions with localised Sustainable Development Goals (SDGs).

• The Aim of Establishing a Citizen Charter Is to Provide Services to the People in a Time Bound Manner, Redressing Their Grievances and Improving Their Lives.

• It is expected that the Panchayats will utilize this framework to draw up a Citizens Charter and adopt it through a resolution of the Gram Sabha by 15th August 2021.

• Panchayats are responsible for the delivery of basic services as enshrined under article 243G of the Constitution of India, specifically in the areas of Health & Sanitation, Education, Nutrition, Drinking Water.

National Institute of Rural Development and Panchayati Raj (NIRD&PR)

• It is a premier national center of excellence in rural development and Panchayati Raj.
• It builds capacities of rural development functionaries, elected representatives of PRIs, bankers, NGOs, and other stakeholders
• Location: Hyderabad, Telangana.